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What happens when you reach out

When you call or email, you are connected straight to a licensed technician who covers your city. Here is what happens next, step by step:

1. We confirm your request. If you email us, a local technician or our dispatch team responds by phone or text, usually within one business day — and faster for urgent situations like active wasp nests or wildlife in the home.
2. We schedule your free inspection. You pick a time that works. Most areas offer same-day or next-day appointments.
3. The inspection happens. The technician inspects your property, identifies the pest and the source, and walks you through the findings.
4. You get a written quote. The price is clear before any work begins, with no obligation to accept it.
5. The work happens, and the follow-up is covered. If you accept the quote, the treatment is scheduled at your convenience, and recurring plans include free follow-up visits if pests return between treatments.

The whole point is that you are never locked in, never pressured, and never surprised by a bill.

Urgent situations

Some problems should not wait for a scheduled appointment. If you have an active wasp or hornet nest near a doorway or play area, wildlife inside the home, or bed bugs in a household with children, tell us it is urgent when you call. Priority dispatch is available in most areas, and emergency work is quoted and approved before the technician comes out — the same honesty standard, just faster.

If you are not sure whether your situation is urgent, ask. We will tell you honestly whether it can wait until a scheduled visit, rather than upselling you an emergency call you do not need.

For businesses

Commercial pest control is a different conversation, and we handle it that way. If you run a restaurant, office, warehouse, or multi-unit property, let us know the type of facility and any inspection deadlines you are working toward. A commercial specialist will contact you to discuss a documented, compliance-ready program — including the service records and staff guidance health inspectors expect.

Commercial requests are handled separately from residential ones, so your business gets a specialist rather than a generalist.

What to include in your request

The more detail you provide, the better prepared your technician will be. A few things that help:

• What you are seeing — the pest itself, droppings, nests, wings, damage, or bites.
• Where — kitchen, attic, basement, yard, or the whole property.
• How long — first sighting this week, or a problem that has been building for months.
• Anything relevant — pets, children, allergies, or a recent trip if bed bugs are suspected.

Do not worry about being precise. If you are not sure what you are dealing with, say so — identifying the pest is part of the free inspection.

Service areas

We connect homeowners and businesses with licensed technicians in 1,500-plus cities across all 50 states. If your city is not on the list, call or email anyway — our technicians routinely serve surrounding towns and counties, and we will confirm coverage for your address.

Because technicians are matched by service area, your request never sits in a national queue waiting for someone to figure out who covers you. It goes to a provider who already works in your region.

Other ways to reach us

• Phone — call for urgent situations like active stinging insects, wildlife inside the home, or bed bugs that cannot wait. Priority response is available in most areas.
• Email — for questions, documentation requests, or commercial program inquiries.
• Available 24/7 — our phone lines are open every day, all day, with priority dispatch for emergencies.

Common questions before you call

• Is the quote really free? Yes. The inspection and written quote are free, with no obligation to proceed.
• Do you charge for emergency calls? Emergency service carries a priority-response rate, quoted and approved before the technician comes out.
• Can you handle commercial properties? Yes — restaurants, offices, warehouses, and multi-unit properties, with documented programs for inspections.
• What if pests return after treatment? Recurring plans include free follow-up visits between scheduled treatments.

A few more things worth knowing

• No spam, ever. Your information is used for your request and nothing else. We do not sell your details, and you will not be added to marketing lists without your consent.
• You stay in control. The inspection and quote are free, and you can decline the quote with no hard feelings. About a third of the homes we inspect need no treatment at all, and we are glad to say so.
• Records on request. Need documentation of a treatment, a WDO report, or a commercial service log? Ask — your technician or our team will provide it.

Pest problems get worse while they wait. Make the call or send the email — and a licensed local technician will take it from there.